FAQs
ORDERING FROM AMWRAP
Do I need to set up an account to place an order? No, you just order and go straight to checkout using PayPal, Apple Pay, Google Pay, Visa, MasterCard or American Express as methods of payment.
How will I know if you have received my order? You will receive confirmation by email.
When will my order be ready? Most of our items are made to order. For this reason please allow 3-5 full working days for your order to be completed and ready for shipping (up to 10 days for some items of clothing). You will receive an email once your order has been dispatched.
Can I cancel an order once it has been placed? We make our products to order. If the order has not been put into production yet, then you can cancel it. Please email hello@amwrap.co.uk with your order number and we can advise. If you have placed your order via our Etsy store then please contact us via Etsy.
Why was my payment declined? Declines happen for a variety of reasons. Banks have automated systems that determine whether or not to accept the charge. Even if all of the card information is correct, and you have previously had a successful payment, a charge can still be declined by a bank’s fraud systems. Check your card information is correct and if it is, then contact your bank for more information.
SHIPPING
How much does UK postage cost? We offer free UK postage on orders over £35. For orders under £10 we add postage based on weight/size of items ordered and cost of packaging. All items are sent using Royal Mail First Class, which usually takes 1-3 working days to arrive but can take up to 10 working days. Sale items are sometimes sent via Royal Mail Second Class.
Do you ship internationally? Yes! We ship to Europe, North and South America and Australia.
Which delivery services do you use? For all UK orders we use Royal Mail First Class: they will usually arrive within 1-2 working days of your order being dispatched.
How long will delivery take? We make all of our items in house and aim to dispatch all orders in 1-2 working days from being placed.
I need my order to arrive quicker. Is this possible? For UK orders, we may be able to upgrade your postage to next day or courier delivery for an extra fee. If you would like to upgrade to a postage service not offered at checkout, please email hello@amwrap.co.uk.
My order hasn’t arrived. What should I do? You’ll receive an email when we dispatch your order. Please check that you have given us the correct address. We send everything out via Royal Mail First Class, which typically takes 1 to 3 working days. Delays sometimes happen which are out of our control. If your UK order hasn’t arrived within 10 working days, please email hello@amwrap.co.uk.
OFFERS AND DISCOUNTS
Can I combine discounts? Unfortunately we are currently unable to offer combined discounts. For example, you cannot use the automatic discounted cards offer and add a discount code to the cart.
OUR CLOTHING
Who are Stanley/Stella? Our apparel range is printed on garments designed and produced by Belgian company Stanley/Stella. The brand embraces Fair Wear Foundation initiatives and focus on cooperating in a responsible way with its suppliers, to the benefit of workers. 100% of their cotton is certified organic (by GOTS or OCS), grown without pesticides, GMOs or chemical fertilisers. The other materials that they use are highly ranked on the “sustainability scale”: recycled polyester, Modal®, Tencel®, linen, and more. They are PETA certified, using 100% vegan materials. They work with only a limited number of factories which they name publicly, in a limited number of countries. Their annual social report is published on their website.
RETURNS AND EXCHANGES
What do I do if there is something wrong with my order? Please email hello@amwrap.co.uk with your order number and queries as soon as you think there is something wrong and we will aim to get back to you within 24 hours if not sooner. If you have placed your order on etsy.com, then please contact us via Etsy.
We do not offer returns on sale items unless it is damaged.
How do I return or exchange an item? Items that have been personalised, i.e. items that you have requested a certain colour/wording cannot be refunded or exchanged as they have been made to your specific requirements. All other standard design orders can be refunded within 30 days from purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require reference to a valid order number. Please email hello@amwrap.co.uk to arrange a return. Please note we do not cover postage costs for returns (including any postage paid from the original order) and recommend you return your item using a tracked service.
How long does it take to receive my refund? You will receive the funds approximately 5–10 business days after the refund is submitted. Refunds might appear in the form of a reversal. In the case of a reversal, the original payment will be removed from your bank statement, and a separate credit is not issued. You may also see the charge as “pending” for a few days until the authorization period expires.
BESPOKE ORDERS
Can you print products in different colours or with different wording? Yes – we may be able to, depending on your requirements. Please email hello@amwrap.co.uk with any ideas you have!
STOCKISTS
Why have I seen AMWRAP for sale elsewhere? amwrap.co.uk is our main store and always stocks our new products and designs first. We also have an Etsy store and a number of stockists including gyms that sell our greetings cards and gifts. Visit our Stockists page for more information.
WHOLESALE
Are your products available wholesale? Yes! Please email hello@amwrap.co.uk and we will send you our wholesale prices.